Privacy Policy

Last Updated: July 2026

Abbey Building Services and Maintenance Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Abbey Building Services and Maintenance Ltd
Email: richard@abbeyconstruction.uk

The Information We Collect

We may collect and process the following personal information:

• Name
• Company name (where applicable)
• Postal address
• Email address
• Telephone number
• Information relating to enquiries, quotations and works carried out
• Any information you voluntarily provide when contacting us

How We Use Your Information

We only use your personal information where we have a lawful basis to do so. We may use your information for the following purposes:

• To respond to enquiries and provide quotations.
• To communicate regarding projects and services.
• To provide invoices and maintain our accounts and records.
• To fulfil our contractual obligations.
• To comply with legal and regulatory requirements.
• To send communications that you have requested.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract.
• Compliance with a legal obligation.
• Our legitimate business interests.
• Your consent, where required.

How We Store Your Information

Your personal information is stored securely on our internal systems and accounting software. Appropriate technical and organisational measures are in place to prevent unauthorised access, loss, misuse or disclosure of your information.

Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes.

We may share your information with trusted third-party service providers where necessary to operate our business, including:

• Accountants and professional advisers.
• IT and website service providers.
• Software providers used to manage our accounts and communications.
• Government authorities where required by law.

All third parties are required to respect the security of your personal data and to process it in accordance with the law.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Financial records and associated personal data are generally retained for a period of seven (7) years to comply with legal and accounting requirements unless a longer retention period is required by law.

Your Rights

Under UK GDPR you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Request restriction of processing.
• Object to processing in certain circumstances.
• Request transfer of your personal data to another organisation.
• Withdraw consent where processing is based on consent.

If you would like to exercise any of these rights, please contact us at:

Email: richard@abbeyconstruction.uk

Making a Complaint

If you are unhappy with how we handle your personal information, please contact us first so that we can resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://www.ico.org.uk